Privacy Policy
Last updated: December 2024
At Wake UP, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our cannabis recovery app. By accessing or using Wake UP, you consent to the practices described below.
1. Information We Collect
We collect the following types of information to provide and improve our cannabis recovery services:
1.1 Personal Information:
- Account details such as name, email address, and date of birth (if provided)
- Recovery goals, quit dates, and personal milestones
- Payment information for subscription services (processed securely by third-party providers)
- Emergency contact information (optional, for crisis support features)
1.2 Recovery Data:
- Progress tracking information (days sober, money saved, health improvements)
- Mood and craving logs entered by you
- 90-day program completion status and milestones
- Trigger patterns and coping strategy preferences
1.3 Usage Data:
- App activity, such as feature usage, session duration, and video viewing patterns
- Device information, including operating system, app version, and IP address
- Community interaction data (forum posts, support messages)
1.4 Optional Data:
- Community contributions (e.g., forum posts, success stories) shared by you within the app
- Feedback and survey responses about your recovery journey
- Location data (only if you enable location-based features)
2. How We Use Your Information
We use your information to support your cannabis recovery journey by:
- Providing personalized recovery tracking and progress visualization
- Delivering targeted trigger videos and coping strategies
- Facilitating community support connections with other users
- Customizing your 90-day recovery program based on your goals
- Sending recovery reminders, milestone celebrations, and motivational content
- Analyzing usage trends to improve our cannabis recovery tools
- Processing payments and managing subscriptions
- Providing crisis support and relapse prevention assistance
- Ensuring compliance with our Terms of Service
3. Data Sharing
We do not sell or rent your personal recovery information to third parties. However, we may share information in the following cases:
3.1 Service Providers:
Trusted third parties that assist with:
- Payment processing and subscription management
- Cloud hosting and data storage
- Analytics and app performance monitoring
- Crisis intervention and professional counselor referrals
3.2 Legal Compliance:
When required to comply with legal obligations or protect the rights, safety, and property of Sicreto Labs LLC, its users, or others, including emergency situations where user safety is at risk.
3.3 Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity with the same privacy protections.
3.4 Anonymous Data:
We may share aggregated, anonymous data about cannabis recovery trends and app usage for research purposes to improve addiction recovery methods.
4. Data Security
We implement industry-standard security measures to protect your sensitive recovery information, including:
- End-to-end encryption for all personal recovery data
- Secure data centers with 24/7 monitoring
- Regular security audits and vulnerability assessments
- Multi-factor authentication for account access
- Strict access controls for Sicreto Labs LLC employees
However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Your Rights
Depending on your location, you may have the following rights regarding your recovery data:
- Access and Portability: Request access to or a copy of your personal recovery data
- Correction: Update or correct inaccurate information about your recovery journey
- Deletion: Request the deletion of your account and associated recovery data
- Restriction: Limit the processing of your data in certain circumstances
- Withdrawal of Consent: Revoke consent for specific data uses while maintaining your recovery progress
- Data Export: Export your recovery progress data to continue your journey with another service
To exercise these rights, contact us at privacy@wakeupapp.com
6. Data Retention
We retain your personal recovery data for as long as necessary to:
- Provide ongoing recovery support and tracking services
- Maintain your progress history and milestones
- Comply with legal obligations
- Support long-term recovery success tracking
Upon account deletion, we will securely delete or anonymize your data within 30 days unless required by law to retain it. Your recovery progress data can be exported before deletion.
7. Cookies and Tracking Technologies
Wake UP uses cookies and similar technologies to:
- Remember your login status and app preferences
- Track your recovery progress and milestones
- Deliver personalized trigger videos and content
- Understand app usage patterns to improve recovery tools
- Provide a seamless recovery tracking experience
You can control cookie preferences through your device settings, but some features may not function properly without them.
8. Third-Party Links and Services
Our app may include links to:
- Professional counseling and therapy services
- Cannabis addiction recovery resources
- Mental health support websites
- Educational content about substance recovery
We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.
9. Minors and Privacy
Wake UP is intended for users 18 years and older. We do not knowingly collect personal information from minors under 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.
10. International Data Transfers
Sicreto Labs LLC is based in Delaware, USA. If you are accessing Wake UP from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
11. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our recovery services, legal requirements, or privacy practices. We will notify you of significant updates through:
- In-app notifications
- Email notifications to your registered address
- Updates on our website
We encourage you to review this document regularly to stay informed about how we protect your recovery journey data.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Sicreto Labs LLC
Email: privacy@wakeupapp.com
Support: support@wakeupapp.com
Address: Sicreto Labs LLC, Delaware, USA
Data Protection Officer: dpo@wakeupapp.com